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Frequently Asked Questions
Why doesn't my password work?
All of the passwords are case sensitive. This means that you must type in the password exactly as it was issued. All of our passwords are issued in uppercase, so you must hold down the "shift" key when typing in your password.
Should I save my password?
My Internet browser asks me if I want to save my password, what should I choose? Chooosing to save your password will prevent you having to remember your password and type it in every time you visit this site. However, if you choose to do this, you should also keep a record of your password in case you need to use a different PC.
My browser asks me if I want to accept a cookie. What are cookies?
Cookies are messages given to a web browser by a website which the browser then stores as a text file on your desktop. The cookie then sends an identifying message back to the site every time that your browser requests information from the server. The cookie is used to prepare customised resources for the user. Customisation is based on the information that the user may be asked to submit as part of their application to access the site. We use cookies to ensure that you do not have to type in your password on every page of the site. Our cookies are not saved and get deleted once you exit your browser.
Further help
If you require any further help please contact FSI (UK) Ltd.
(Tel) +44 (0) 1932 830111
(Fax) +44 (0) 1932 821592
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